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You're at the Athletes Brand Site ('Site'). Check out the following basic terms that govern your use of and purchase of products from the Athletes Brand Site. Please note that your use of the Athletes Brand's Site constitutes your agreement to follow and be bound by these terms (the 'Agreement').
By posting, distributing, sending or displaying any comment, message (including email), data, information, text, graphics, sound, photos, music or other content (the "User Generated Content") to the Site, you (A) grant, and represent and warrant that you have the right to grant, to Athletes Brand a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully paid and sublicenseable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform, the User Generated Content throughout the world; (B) grant Athletes Brand and its affiliates and sublicensees the right to use the name that you submit in connection with such User Generated Content; and (C) represent and warrant that (i) you own and control all of the rights to the User Generated Content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such User Generated Content to or through the Site; (ii) such User Generated Content is accurate and not misleading; and (iii) use and posting or other transmission of such User Generated Content does not violate these Conditions and will not violate any rights of, or cause injury to, any person or entity. You further grant Athletes Brand the right to pursue at law any person or entity that violates your or Athletes Brand's rights in the User Generated Content by a breach of these Conditions.
User Generated Content submitted by users is deemed non-confidential and Athletes Brand is under no obligation to treat such User Generated Content as proprietary information. Without limiting the foregoing, Athletes Brand reserves the right to use the User Generated Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Athletes Brand is under no obligation to offer you any payment for User Generated Content or to attribute authorship of User Generated Content to you. If, nonetheless, it is determined that you retain moral rights (including rights of attribution or integrity) in the User Generated Content, you hereby agree that (A) you do not require that any personally identifying information be used in connection with the User Generated Content, or any derivative works of, or upgrades or updates thereto; (B) you do not oppose the publication, use, modification, deletion and exploitation of the User Generated Content by Athletes Brand or its agents; (C) you waive and will not claim or assert any entitlement to any moral rights of an author in any of the User Generated Content; and (D) you release Athletes Brand from any claims that you could otherwise assert against Athletes Brand by virtue of any moral rights.
This site and all contents of the site are provided on an 'as is' basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Athletes Brand shall not be liable for any damages of any kind related to your use of this site.
'ATHLETES BRAND' is a registered trademark, service mark, and/or trade name of Athletes Brand llc. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. Athletes Brand disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of Athletes Brand, except as necessary to accurately identify the products or services of Athletes Brand.
USE OF CHAT ROOMS, BULLETIN BOARDS AND OTHER INTERACTIVE AREAS
The Site may contain forums, blogs, bulletin boards or other interactive areas in which you or third parties may post content, messages, materials or other items on the Site (the "Interactive Areas"). If Athletes Brand provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By way of example, and not as a limitation, you agree that when using any of the Interactive Areas, you will not post, upload, transmit, distribute, store, create or otherwise publish any of the following:
Athletes Brand takes no responsibility and assumes no liability for any User Generated Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Athletes Brand liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of the Interactive Areas, Athletes Brand is not liable for any statements, representations or User Generated Content provided by its users on this Site. Although Athletes Brand has no obligation to screen, edit or monitor any of the User Generated Content posted to or distributed through any Interactive Area, Athletes Brand reserves the right, and has sole discretion, to remove without notice any User Generated Content posted or stored on the Site. Any use of the Site, including the Interactive Areas, in violation of these Conditions may result in termination or suspension of your permission to use the Site.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of t-shirts, hats, beanies, soaps, candles, and more merchandise.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at email@example.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Scottsdale, Arizona before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Athletes Brand’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Athletes Brand on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'Comments') shall be and remain Athletes Brand's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Athletes Brand of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Athletes Brand will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Athletes Brand is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Athletes Brand may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Athletes Brand may use your information for marketing and promotional purposes.
ATHLETES BRAND'S COMMUNICATIONS TO YOU
You agree that Athletes Brand may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Athletes Brand's products or services, or for such other purpose(s) as Athletes Brand deems appropriate.
Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event. Only U.S. residents are eligible to win such contests, promotions, or giveaways at this time.
ATHLETE SPONSORED CONTESTS/PROMOTIONS
Athletes Brand assumes no responsibility and is not liable for fulfilling any contests, promotions, giveaways, sweepstakes or similar event that is advertised, sponsored or promoted by the athlete themselves. Any such event (hereby referred to as “contest”) is the sole responsibility of the athlete themselves to administer, including, but not limited to: prize fulfillment, winner selection and/or determining the eligibility of an individual.
RETURNS: If you are determined to be a recipient or winner during a contest (i.e. The first 100 shirts ordered will receive a prize from the athlete and the individual in question purchased the 93rd shirt that qualifies for that contest/promotion), there will be absolutely no returns allowed of the Athletes Brand shirt and/or product that was associated with the athlete’s contest or promotion. This is to uphold the integrity of both the athlete involved and keep Athletes Brand’s mission of helping athletes make a difference for others a priority. Any user deemed a winner or that is a recipient of a giveaway/prize during an athlete sponsored contest is subject to the above contest return policy.
To make a return go here: Returns Center.
MEMBER / SUBSCRIPTION CONTRACT TERMS
By purchasing an Athletes Brand member subscription, you acknowledge and agree that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Subscription must be paid in full upon order confirmation. Subscription fee includes all shipping and handling charges, but the member is responsible for paying any customs fees, sale or use taxes due to their purchase. An additional shipping fee may be administered for members not located in the contiguous United States. Athletes Brand memberships are only offered in the United States and Canada at this time. Membership is void where prohibited by law.
Subscription Renewal and Extension
Your subscription will be automatically extended for successive periods, at the then-current subscription rate. Charges for the next installment of your plan occur on the same day of the month that your initial enrollment occurred, per your selected billing structure (monthly or annually).
For example, someone who becomes a new member on 1/1/2018 and selects a month-to-month billing structure should expect to be billed next on 2/1/2018. Those who select annual billing will be charged on the same date of joining, in the following year. A new member who subscribes and selects annual billing on 3/3/2018 should expect to pay the full amount of the annual subscription at that time, and would not be billed next until 3/3/2019, at which point they would get billed for the entirety of another annual installment for the membership.
Athletes Brand may submit periodic charges without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement.
To cancel your subscription at any time, you must do one of the following:
If a member fails to provide notice of subscription cancellation prior to 48 hours of billing date, Athletes Brand reserves the right to proceed with the next renewal of membership.
Soft membership cancellation: Memberships will be canceled after the most recently paid month is fulfilled. If a member has already paid for the current month’s pack but has yet to receive it, the member will be sent that month’s package and that will be that final pack that they will receive and have been billed for. Refunds for any already processed charges will not be honored. This is called a soft membership cancellation because there is still an obligation by one party to the other (i.e. A member paid for the current month’s pack, but it hasn’t been fulfilled yet, OR the current month pack has been sent to the member, but the member’s billing date for the month has not yet been reached – so he/she has an obligation to pay).
Example – Soft cancellation: Molly became a member on 3/8/18 with a month-to-month billing structure. On 9/12/18, Molly decides she would like to cancel her membership. She has not been notified of her September member pack shipping at this time. Since she would have been charged on 9/8/18 for her September pack, and has already paid for September’s pack, this will be the last pack that she receives in her subscription, and the September pack will be fulfilled. Once it is fulfilled, Molly’s subscription is terminated immediately.
Hard membership cancellation: Memberships may be canceled immediately if the member has given notice at least 48 hours in advance of being charged for the current month AND if the current month’s pack has not already been fulfilled.
Example – Hard cancellation: Marcus became a member on 3/22/18 with a month-to-month billing structure. On 9/6/18, Marcus has not been notified of his member pack shipping for the month. He decides he would like to cancel his membership and e-mails Athletes Brand confirming as such. Since he was scheduled to have been charged on 9/22/18 for his September pack (thus giving the required 48 hour notice), Marcus’ subscription ends immediately and he will NOT be charged for the September member pack, nor will he receive it.
Upon cancelling your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. This is true of both monthly or annual billing structures. We reserve the right to revoke your subscription at any time. Please note memberships may only be canceled by the registered user or the holder of the valid credit card on file pertaining to the membership in question.
Changing Membership Tiers
If a member would like to adjust their current membership tier (up or down), the membership level change will take place in the following month, whether the customer has been charged or not, regardless of the current month’s pack has been fulfilled or not. The reason for this is because our packs are custom-made and many items (especially those in the more exclusive member packs, like the Legend Member tier) are acquired in an “at-need” basis, and are not easily obtained.
Member / Subscriber Pack Returns
There are no returns for monthly member packs for two reasons. One, they are put together individually, with a specific member in mind. Secondly, each of our packs sees a portion of its cost get donated to a cause and by the time the member receives and opens the pack, the money will have already been donated.
Undeliverable Member Packs
Athletes Brand is not responsible for incorrectly entered shipping addresses or for changes of address. Please be sure that you enter the correct address when you sign up for your subscription and include applicable apartment or suite numbers. Please notify us well in advance of any expected address changes.
Member / Subscriber Discount Codes
As a member, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, or edit discount codes received on or from Athletes Brand, unless given explicit, written permission. Member discount codes are strictly for the sole use of the member that the subscription service is registered to. Any abuse or lack of adherence to this policy may result in temporary or permanent suspension of a member’s subscription service, at the discretion of Athletes Brand personnel.
All Athletes Brand products displayed at the Site are available for a limited time. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.
We have made every effort we can to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
LINKS TO OTHER WEB SITES AND SERVICES
This Site may contain links to outside services and resources. You acknowledge that (A) Athletes Brand is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (B) Athletes Brand is not responsible for any other form of transmission received from any linked site. Athletes Brand is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Athletes Brand of the site. Any concerns regarding any such link should be directed to the particular third party website.
CUSTOMS, DUTIES, AND TAXES
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from AthletesBrand.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
From time to time there may be information on AthletesBrand.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your AthletesBrand.com purchase, you may return it with your invoice to Athletes Brand. Please see our Return Policy below for details.
This Agreement is effective unless and until terminated by either you or Athletes Brand. You may terminate this Agreement at any time. Athletes Brand also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Athletes Brand's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Athletes Brand, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
RETURNS AND EXCHANGES
30 DAY MONEY BACK GUARANTEE: We know how it is when ordering online. We don’t want you to feel rushed to return an item that might not fit just right. That’s a pain in the rear. So, as long as it’s undamaged, the tags it came with are still on, and it’s postmarked within 30 days of the day you received your item, then you can exchange sizes if we have your size in stock… or we’ll give you your money back.
All items returned must have all original labels, tags and stickers in tact and untampered with that the item was shipped in. The customer is responsible for the return shipping costs and will not be reimbursed original shipping costs. One day we hope to be able to offer free returns, but we simply can’t afford that at this time as I hope you understand. We’re still just a “garage band” trying to make it with the big boys!
Exchanges are not guaranteed. Limited Edition Cause products can be returned, but exchanges will be done only if we have the size requested available. Otherwise, we will offer money back for the item. Shipping costs are non refundable and the customer must cover the costs of returns.
Note: This does not apply to member packs and subscribers, as returns are not allowed for membership packs.
HOW TO RETURN AN ITEM:
To Make a Return Click Here: Returns Center
Athletes Brand will cover shipping charges only on items declared defective and our return label provided must be used for free returns. If you need rush shipping, that will have to be covered by the customer at the customers own discretion. Due to the fact that Athletes Brand shirts are Extremely Limited Edition and printed to order, we do not keep a stock of most past shirts. Therefore, exchanges will not be granted unless we do have left over shirts in your size needed. Make sure you thoroughly research, check, double check, and ask plenty of questions to make sure that you are ordering the correct fit and shirt.
LOST OR DAMAGED SHIPMENTS
When ordering products online from any retailer, you are agreeing to have your items sent to you by a middleman mail carrier. The agreement with the retailer is to entrust the retailer to take your order to the mail carrier that you agree to use upon checkout (United States Postal Service for example). Once the products that you ordered are in the mail carriers hands that you entrusted your order with, the retailer has fulfilled their duty, and are no longer responsible for the products ordered. Any lost or damaged items are at the sole fault of the mail carrier. It is the retailers responsibility to provide proof that the order was in fact handed over to the chosen mail carrier (this is done in the form of a tracking number by Athletes Brand). If the retailer cannot provide such evidence of handing the order over to the mail carrier, then the retailer must provide replacement products to fulfill the order. It is up to the retailer to replace any lost or damaged orders, but the retailer is not required to do so. In our unique case, large orders we unfortunately cannot typically replace in full because we are a small startup company. We do replace as much as possible though and as much as we can afford. Many of our products are limited editions though and we cannot replace limited editions that we do not have extra in stock of. In the case of lost or damaged goods, what we are able to accommodate varies from case to case.